DEL+DEL- APP: Promoting Social Inclusion and digital equity for people with neurodevelopmental disorders and elderly people
Abstract
Background: Social isolation and loneliness are prevalent among people with disabilities and older people. These population segments often face obstacles at the relational level and in accessing digital technologies (Vascelli et al., 2022). DEL+DEL- is an application that facilitates moments of interaction between these two groups to create new digital and relational opportunities supervised by a psychologist.
Methods: This work describes the activities to develop DEL+DEL- in its functional and technical features. First, we assessed the specific characteristics and needs of the two population segments. This evaluation started from the experience already active with traditional videoconferencing platforms and users with similar characteristics supervised by a psychologist. After collecting this information, the developers began the creation of app flows. This process created three main streams: onboarding, participation in a call (with the possibility of asking for help if technical or interaction problems arise), and organization of a new call. Prototype testing was conducted on ten young and ten older people in two phases.
Results: The results obtained during the second phase of the test administration are higher than those obtained during the first one. Test results indicate that the application prototype meets the needs of the targeted population segments.
Conclusions: When the application is available, we hope it will contribute to replicating the results achieved so far on a national scale. DEL+DEL- could help overcome the limitations of current technological tools, reduce the sense of isolation, and promote psychological well-being, connecting the segments of the population most at risk of social isolation.
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DOI: https://doi.org/10.13129/2612-4033/0110-3981
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